Shipping Policy
Shipping Policy
Thank you for shopping with us! Below you'll find all the information you need about our shipping options and delivery times.
Delivery Times
We process and dispatch all orders within 1–2 business days. Once your order has shipped, you can expect delivery within the following timeframes:
- Switzerland: 5–8 business days
- International: 5–8 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.
Shipping Costs
| Region | Order Value | Shipping Cost |
|---|---|---|
| Switzerland | Under CHF 39.50 | CHF 4.99 |
| Switzerland | CHF 39.50 and above | FREE |
| International | Under CHF 60.00 | CHF 6.99 |
| International | CHF 60.00 and above | FREE |
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package directly with the carrier.
Customs & Import Duties (International Orders)
For international orders, please be aware that your package may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office if you have any questions.
Lost or Damaged Packages
If your package has not arrived within the expected delivery window or has arrived damaged, please contact us immediately at aximaxi06022007@gmail.com so we can investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to us at aximaxi06022007@gmail.com. We're happy to help!